This Privacy Policy discloses the privacy practices for CareDefender, LLC (“Company”), www.thecaredefender.com website, and various related services (together referred to as the “Site”). CareDefender, LLC, the provider of the Services (referred to as “us ” or “we”), is committed to protecting your privacy online. Please read the information below to learn the following regarding your use of our Site and services. You acknowledge that this Privacy Policy is part of our Terms of Use, and by accessing or using our Site and services, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use our Site or services. You shall be referred to as “you” or “user.”

Types of Collected Information 

We may receive, collect and store any information you enter on our Site or provides us in any other way. In addition, we may collect the internet protocol (IP) address used to connect your computer or other electronic device to the internet; login; e-mail address; password; computer and connection information, purchase history. If you retain us for our services, we will also be collecting protected health information for the provision of those services. You acknowledge our minimum age requirements and certify you are at least eighteen (18) years of age. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page or the Site. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), protected health information (including medical files containing diagnoses), comments, feedback, recommendations, and personal profile. 

Methods of Collection

When you conduct a transaction on our Site or engage us for services, your personal information including your name, address and email address is collected. Reasons for information collection are described in the following section. 

Reason for Collection of Information 

We collect such Non-personal and Personal Information (defined below) for the following purposes:

1. To provide and operate the Site and services;
2. To provide you with ongoing customer assistance and technical support;
3. To be able to contact you with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective Site and services; 
5. To comply with any applicable laws and regulations.

How Long Do We Keep Your Information

We keep your information as long as we need it to provide our Site and services, comply with legal obligations or protect our or other’s interests. We decide how long we need information on a case-by-case basis.

What Information is Transferred to Other Countries

Your information will not be transferred, transmitted, or stored in other countries. All information will reside on servers located in the United States.

How Do We Safeguard Your Information

We rely on many mechanisms for international data transfers, including but not limited to, contractual clauses and data promulgated by the relevant authorities about whether a country has adequate levels of data protection. Your medial information will be stored using a HIPAA compliant software.

Security and Storage of User and Visitor Information 

We may make use of technical and organizational measures specifically designed to protect your information that is under our control. Employees are aware of and shall follow all of our data privacy policies and procedures. We shall make use of firewalls designed to protect against intruders and test for network vulnerabilities. However, no method of transmission over the internet or method of electronic storage is completely secure and we shall not be liable for any data breach that occurs.

Communication with Site Users
We may contact you for notifications regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about us, or as otherwise necessary to contact you to enforce our Terms of Use or other policies, applicable laws, and any agreement we may have with you. For these purposes, we may contact your email, telephone, text messages, and postal mail address.

COOKIES

Usage of Cookies and Similar Tracking Tools

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data that we may store on your web browser or device, identifiers associated with your device and other software, are used for similar purposes. In this policy we refer to all of these technologies as “cookies.”

We use cookies if you have a user account. Cookies enable us to offer the Site and services to you and to understand the information that we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.

Why We Use Cookies

We use cookies for the following reasons:

• Authentication – cookies help us verify your account and determine when you are logged in so that it makes it easier to access our Site and services.
• Security – we use cookies to help us keep your account, data and Site and services safe and secure. We may also use cookies to combat activity that violates our policies or otherwise degrades our ability to provide the Site and services.
• Advertising – We may use cookies to help us show ads and to make recommendations of other businesses or organizations for which you may be interested in their products, services or causes they promote. We also use cookies to track and measure the efficacy of ad campaigns.
• Features – We use cookies to enable the functionality for the provision of the Site and services.
• Experience – We use cookies to provide you with the best experience possible.
• Analytics and Research – We use cookies to help us understand how you are using the Site and services so we can improve them.

When you use our Site, we may store cookies on your device in order to facilitate and customize your use of our Site. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our Site. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site. You are always free to decline our cookies if your browser permits, but some parts of our Site may not work properly in that case. We will collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server. We shall not be liable for the placement of third party cookies or utilization of other tracking technologies. Through your use of the Site, you agree to release us from any liability regarding third party cookies. Data usage fees may apply, and you shall be the solely responsible for such fees. 

Withdrawal of Consent

If you no longer wish for us to process your data, please contact us at 1-800-383-CD4U or info@thecaredefender.com, or send us a letter to: 18990 S. Tamiami Trail, Suite 4-340, Ft. Myers, Florida 33908.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time for any reason. It is your sole responsibility to check our policies so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the Site. Should we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect and how it is used.

Policy Scope

This Privacy Policy shall not apply to information that you have provided to third parties. Our Site may direct you to a third-party service; however, disclosure of information to these third parties shall be subject to the relevant third party’s privacy policy. We accept no responsibility for the third-party’s content, procedure or privacy policy. 

PROTECTED HEALTH INFORMATION PRIVACY NOTICE

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

As we do not provide medical care to you, and we do not bill insurance or any public payor, we are not bound by HIPAA or other privacy laws that are targeted at healthcare providers. We do, however, recognize the sensitive nature of your protected health information (“PHI”). And as such, we work to maintain the privacy and security of any protected health information that you share with us.

How We May Use and Disclose PHI

Services. We will use and may disclose your PHI in the course of providing our services to you. This may take the form of our review of your medical file, speaking with your medical care representatives, speaking with your family and loved ones with whom you have given us permission to speak. It may also include speaking with other advocates or medical professionals in the form of consulting on how we may best deliver our services.

Payment. We may use and disclose PHI to create bills and process payments. For example, we may provide a bank with a copy of your payment for which might include your name and address. Or if there is a dispute, your PHI may be part of the dispute resolution process.

Contact. We may contact you by telephone, email, or text message to advise you of upcoming appointments with us, follow-up services, suggestions for how to manage your care, etc. We may use any method of contact to the telephone numbers provided, including automatic dialing devices. Please keep in mind text messaging and email are not secure forms of communication and information contained in texts and emails sent to the telephone numbers or email addresses you provide could be accessed or used by unauthorized third parties. Please do not include any sensitive or private information in any e-mail or survey responses, because such e-mail or survey responses may not be transmitted by secure means and could be intercepted by unauthorized third parties.

Individuals Involved in Your Care or Payment for Care. We may release PHI to a family member or friend involved in your medical care or payment for such care. Additionally, we may release PHI to notify a family member, a friend, or a person responsible for your care of your location and general condition.

Law Enforcement. We may release PHI to law enforcement to comply with a court order, subpoena, warrant, summons or similar process authorized by law; in emergencies, to report crimes (e.g., child sexual abuse), the location of the crime or victims, or the identity, description, or location of the person who committed the crime; to comply with laws regarding the reporting of suspicious wounds and deaths; to identify a victim of a crime; and to identify or locate a suspect, fugitive, material witness, or missing person.

If you have any questions about how we store or use your PHI, please do not hesitate to contact us.

UNITED STATES REGIONAL PRIVACY STATEMENT

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS applies solely to visitors, users, and others who reside in the States of California, Utah, Virginia, Texas, Connecticut, and Colorado (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice. 

Information We Collect 

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Personal information does not include the following: 

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Information excluded from the applicable law’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), a state equivalent or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or applicable state law, and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you or our service providers.
• Indirectly from our Consumers. For example, through information we collect from our Consumers in the course of providing services to them.
• Directly and indirectly from activity within our Site. For example, from submissions through our Site or Site usage details collected automatically.

Use of Personal Information 

We may use or disclose the personal information we collect for one or more of the following business purposes: 

• To fulfill or meet the reason for which the information is provided. 
• To provide you with information, products or Site and services that you request from us, or otherwise communicate with you.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
• To improve our Site and present its contents to you.
• To promote safety, security and integrity.
• For analytics, testing, research, analysis and product or Service development.
• As necessary or appropriate to protect the rights, property or safety of us, you, our Service Providers or others.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the applicable law.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. 

Sharing Personal Information 

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.
• Category B: Customer Records personal information categories.
• Category D: Commercial information
• Category G: Geolocation data

We disclose your personal information for a business purpose to the following categories of third parties: 

• Our affiliates.
• Consumers and Service Providers.
• Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

Your Rights and Choices 

Applicable law provides consumers (residents of the aforementioned states) with specific rights regarding their personal information. This section describes your rights and explains how to exercise those rights. 

Access to Specific Information and Data Portability Rights 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you: 

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose or identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable 

consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. 

We may deny your deletion request if retaining the information is necessary for us or our service providers to: 

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug the Site and services or other products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with any applicable law.
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Request a Correction

The right to request that we correct inaccurate personal information can be made directly to us at info@thecaredefender.com, if by email, or by mailing us a letter at 18990 S. Tamiami Trail, Suite 4-340, Ft. Myers, Florida 33908.

Right to Opt Out of Targeted Advertising

The right to opt out of the processing of your Personal Information obtained from your activities on nonaffiliated websites or online applications for the purposes of targeted advertising may be made directly to us info@thecaredefender.com.

Exercising Access, Data Portability, and Deletion Rights 

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us through our Site.

Only you or a person registered with the state where you reside that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. 

You may only make a verifiable consumer request for access or data portability twice within a 12- month period. The verifiable consumer request must: 

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. 

Response Timing and Format 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Non-Discrimination 

We will not discriminate against you for exercising any of your rights. Unless permitted by the applicable law, we will not: 

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Notice 

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our Site. 

Contact Information 

If you have any questions or comments about this notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us through the Site using “ATTENTION: PRIVACY COMPLIANCE OFFICER” in the message. You may reach us at info@thecaredefender.com.